I finally got in touch with Trafford by phone. I let them know I was looking for another publisher and the rep outlined the fees. For $150.00 for the text and $150.00 for the cover, for each title we can have the high resolution files. These we could give to another publisher and generate a new book with new ISBN for 200-400 per title. We have the rights to the books, in as much as we own our original files that we submitted to Trafford and we have the right to cancel the relationship with Trafford, who owns the rights to the actual physical book and the ISBN. So, for about a grand and a half, we could publish with someone else.
I asked the rep if the new company was working to improve customer service for existing authors and the rep said she wasn’t aware of any problems and what I was taking about…with not being contacted and an absence of quarterly statements…was a “once in a blue moon” experience. ;-) She said she would talk to her manager, but no attempt was made to solve my unresolved missing statement or poor quality of book covers.
I’ll sleep on it.
